The government has launched a digital regulatory platform aimed at streamlining the licensing and monitoring of courier and logistics operations in the country.
Known as the Integrated Courier and Logistics Management System (iCOLMS-GH), the platform would improve transparency and consumer protection within the sector.
Applicants can apply for a courier licence by visiting the portal www.pcsrc.gov.gh or by dialling the USSD short code *928*007#, and through the commission’s WhatsApp chatbot line 0596111611.
Single bikers and courier operators have until March 31, 2026, to register on the platform, after which the system, which is being implemented by the Postal and Courier Services Regulatory Commission (PCSRC), would begin enforcement and a nationwide crackdown on unregistered courier operators in collaboration with the police on April 1, 2026.
Significance
The Minister of Communication, Digital Technology and Innovations, Samuel Nartey George, who performed the launch in Accra yesterday, said it was in fulfilment of a promise made by the government to introduce a simple, accessible and digital system that would allow courier operators to obtain licences without disrupting their daily work.
He explained that the move followed a chaotic enforcement exercise in August 2025, involving the PCSRC and the Ghana Police Service, during which hundreds of motorbikes were seized.
Mr George explained that the ministry halted the crackdown because, although the law had to be enforced, operators first needed an easier way to comply with licensing requirements.
“At that time, the ministry took a difficult but necessary decision to intervene and order an immediate halt to that crackdown. While the law must be enforced, it must be enforced with a humane face.
“We realised that before we could ask for total compliance, we had to provide a system that would make licensing as easy as sending a WhatsApp message. Today, iCOLMS-GH is the fulfilment of that promise,” he said.
Integration
Mr George further said that the iCOLMS-GH platform would allow courier companies and individual riders to register, renew licences and verify their regulatory status online without visiting the commission’s office.
He said the system was integrated with other government platforms such as the National Identification Authority database and the ghana.gov portal, creating a paperless regulatory process and improving data management within the sector.
The minister added that the platform would be integrated with the TrafficTech-GH system managed by the Ghana Police to further strengthen regulatory oversight.
He said the platform would also strengthen consumer protection by allowing the public to verify the legitimacy of courier companies and riders before entrusting them with parcels.
Digital agenda
Mr George further explained that the system was part of the government’s digitalisation drive to improve services and build trust in the country’s growing e-commerce industry.
He added that certification under iCOMS-GH was a mark of professionalism that would distinguish legitimate operators from those involved in illegal activities.
The minister cautioned the public against engaging unlicensed courier riders, as their parcels may be delayed or lost if enforcement officers arrest such operators.
Support
The acting Executive Secretary of PCSRC, Cosmas Anpengnuo, appealed to the public to support efforts to sanitise the courier and logistics industry by patronising only licensed operators.