By Amoako Kwame
The Public Utilities Regulatory Commission (PURC) has called for an emergency meeting with the Electricity Company of Ghana (ECG) over widespread media reports and public complaints about the rapid depletion of prepaid electricity units.
In a formal letter dated February 25, 2026, PURC said it had “taken note of widespread media reports and public complaints alleging rapid depletion of prepaid electricity units” after the January tariff adjustment under the MYTO.
The Executive Secretary of PURC, speaking on PM Express, indicated that stakeholders in the energy sector are working to resolve the issues amicably.
“The PURC, the Energy Commission, the Ministry, and all the agencies are working together to get to the bottom of the matter and resolve it fairly and impartially,” the Executive Secretary said.
Meanwhile, the ECG has denied any wrongdoing. William Boateng, Communications Director at ECG, told Dwaso Nsem on Adom FM that the company only applies tariffs approved by PURC and has not gone beyond the authorised rates.
PURC implemented a 9.86% electricity tariff hike under the 2026–2030 MYTO framework on January 1, 2026. The adjustment aims to fund long-term investments in Ghana’s electricity infrastructure.
The increase has coincided with rising inflation in electricity and gas, from 6.1% year-on-year in December 2025 to 14.8% in January 2026.
The February 26 PURC meeting is expected to clarify how the MYTO tariff adjustment was integrated into the prepaid metering system, review any system parameter changes, and provide a report on the scale of consumer complaints and proposed resolution measures.
ECG is also expected to present reports on vending data trends, meter update protocols, the scale and nature of consumer complaints, and current resolution measures.
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