FNB says it is on track to launch its expanded Smart ID Card application services across its branch network, following successful testing.
The expanded service will soon be made available to the public and forms part of an expanded initiative to offer Home Affairs services across branches.
While FNB has offered Home Affairs services at its branches over the last decade, this has been limited to a handful of branches, with Home Affairs staff seconded to the branches.
Since the initial pilot programme launched in 2015, FNB issued more than 570,000 Smart IDs and Passports via seven designated branches.
Last year, the department announced a new digital partnership model, which will allow FNB access to Home Affairs’ back-end systems for faster, more reliable processing for further reach.
The advancement allows South Africans to apply for the re-issuance of Smart ID cards directly at FNB branches and, in the future, via their FNB Banking App.
“We are incredibly proud to be part of this initiative and look forward to going live with this expanded capability,” said Harry Kellan, CEO of FNB.
“Smart ID Cards are essential for accessing vital services, securing employment, and participating fully in the economy.
“With the DHA’s modernised technology, we can now reach millions more South Africans through our infrastructure, and that is what real help is all about.”
FNB said it has the scale to service over 240 branches in the next year as part of its national expansion plan.
Branches where the service is available will be updated on the FNB website and APP as it plans to add more branches every week going forward.
“By connecting banks directly to our digital systems, we are laying the foundation to expand access to Smart ID services through trusted institutions that people already use every day,” said Minister of Home Affairs, Dr Leon Schreiber.
“Partnerships like this will help us modernise Home Affairs, strengthen the integrity of our national identity system, and make it easier for every South African to obtain the documents they need to participate fully in society and the economy.”
R140 fee remains
During the initial phase of the launch, clients will only pay the standard Home Affairs application fee of R140, with no additional convenience or logistics fees applied.
“Our branch network plays a vital role in reaching communities that have historically struggled to access Home Affairs services,” said Zibu Nqala, CEO of FNB Points of Presence.
“This expansion will allow us to bring essential identity solutions closer to our customers’ doorsteps, ensuring inclusive access regardless of where they live.”
The bank added that the activation makes it easier for South Africans to access critical Home Affairs services, which will dramatically reduce queues, travel time, and administrative friction.
Customers can now complete their applications at selected FNB branches, with digital channels being phased in to simplify the process further.
