Safaricom asks Kenyans to surrender old phones: List of shops where you can take them

Safaricom has given Kenyans until Friday, November 13, 2026, to surrender old mobile phones, broken chargers, earphones and other unused electronic accessories at its retail shops across the country.

The telecommunications company is encouraging households to check their drawers, storage spaces and offices for electronic gadgets they no longer use and take them to its outlets for collection and responsible disposal.

In an announcement shared on Thursday, November 6, Safaricom invited members of the public to participate in the nationwide exercise, saying the discarded devices could be collected and processed instead of being thrown away with ordinary household rubbish.

“Got old phones, chargers or earphones you no longer use?” the company posed in its announcement.

Safaricom urged Kenyans to take the gadgets to any of its retail shops before the deadline, explaining that the initiative was intended to recover useful materials, reduce pollution and prevent discarded electronics from ending up in landfills.

“Give your small electronic waste a second life by dropping it off at any Safaricom retail shops across the country,” the company stated.

Safaricom has directed members of the public to use its retail shops countrywide as collection points. Its official shop locator lists outlets in Nairobi and several other towns, allowing customers to identify a convenient location before making the trip.

In Nairobi, some of the locations listed on the company’s official directory include:

The company’s directory also lists retail locations in other parts of the country.

These include an outlet at Moghe Plaza in Bungoma, Tesla Plaza next to Sidian Bank in Busia, Metro Towers along Oginga Odinga Street in Eldoret, Kenyatta Highway next to Equity Bank in Embu and Canon Awori Street next to Equitorial Commercial Bank in Kakamega.

Other listed locations include Jihan Centre along Harambee Road in Garissa, Centre Point Mall in Diani, Digo Road in Mombasa Island, and an outlet at ELDO Centre along Uganda Road in Eldoret.

Kenyans outside these towns can use the company’s online shop locator to identify other retail outlets near them. The directory allows users to view retail shops and obtain directions to the listed locations.

Safaricom’s announcement specifically mentions old mobile phones, chargers and earphones, including gadgets that have been left unused for long periods.

The collection exercise also covers other small electronic accessories that members of the public no longer need.

This means Kenyans with old handsets stored away after upgrading to newer models can use the opportunity to dispose of them responsibly. Those with damaged chargers, unused earphones and other discarded electronic accessories can also take them to the designated outlets.

Steve is a senior writer with over four years of experience in digital journalism. His focus is on showbiz and human-interest stories. Emails: [email protected], [email protected]

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