Good News for Kenyans as Safaricom Reveals How to Access These Free Bundles — Details

Safaricom has reminded Kenyans how to claim a free 1GB birthday data bundle after a customer complained about missing the offer on his special day.

The telecommunications company shared the information following a social media post by a customer identified as Cliff Mondo, who questioned why he had not received the birthday gift.

“It’s my birthday and I have not been given free data,” Mondo wrote in a post that attracted the company’s attention.

In response, Safaricom congratulated the customer and provided instructions on how to redeem the offer.

“Happy Birthday Cliff, kindly dial 54419# to redeem your free 1GB Birthday Bundle,” the company responded.

Customers celebrating their birthdays can dial 54419# on their Safaricom lines and follow the instructions provided on their phone screens.

Customers experiencing difficulties accessing the bundle can contact Safaricom customer care for assistance and clarification.

The latest clarification comes as customers increasingly turn to social media to seek answers about data bundles, promotional offers and changes to services available on their lines.

Safaricom has also previously explained that the availability of certain personalised data offers may vary depending on network conditions, customer usage patterns and geographical location.

The company’s response serves as a reminder that customers can manually check for the birthday reward using the provided USSD code.

Day—Light feedback-opera-news-app@opera.com