File photo of Driver and Vehicle Licensing Authority building
The Driver and Vehicle Licensing Authority (DVLA) is expanding its service centres nationwide to eliminate middlemen, bring services closer to the public and enhance service delivery.
Julius Neequaye Kotey, Chief Executive Officer of the DVLA, said the establishment of premium service centres formed part of broader efforts to promote efficiency and transparency in line with the government’s reset agenda.
He was speaking at the inauguration of the new DVLA Midcity Premium Centre at Bantama in the Kumasi Metropolis.
Kotey stated that road safety remained the Authority’s core mandate and that strategies were being implemented to eliminate the activities of “goro boys” by dealing directly with clients to ensure only qualified persons operated within the transport sector.
He noted that the new offices underscored the DVLA’s commitment to improving accessibility while curbing the operations of middlemen within its system.
According to him, the Authority would address the “goro boys” phenomenon not only through punitive measures but also by expanding its presence and making services directly accessible to render such activities redundant.
He explained that the Bantama office was established through a Public-Private Partnership (PPP) between the DVLA and Midcity Auto Service and acknowledged the support of the private partner.
Kotey emphasised that road safety was paramount, stressing that all drivers must undergo proper training, testing and certification, while vehicles must be duly registered and approved before being allowed on the roads.
The Bantama centre will offer a full range of DVLA services, including vehicle registration, transfer of ownership, issuance of new driver’s licences, licence upgrades and renewals, replacement of expired or lost licences, and conversion of foreign licences.
He added that the facility was equipped with modern technology integrated into the DVLA’s digital systems to ensure faster, more efficient and convenient service delivery.
Opanin Agya Poku, Chief Operating Officer of Midcity Auto Service, said the partnership would provide clients with multiple services at one location, reducing the need for long-distance travel.
He noted that the centre would also offer roadworthiness checks prior to registration and provide an eye-testing facility to assess applicants’ vision before licences are issued.
