Kofi Adda (middle) with members of the committee
The Minister of Aviation, Joseph Kofi Adda, has called for the introduction of a Scorecard system in Ghana’s aviation industry.
The Scorecard
system, he said, would help rate airlines operating in the country on a
quarterly basis.
Besides, he said
the system would rate air services providers such as air ticket vendors, the
Ghana Airport Company, among others.
According to him,
the move was necessary to reveal to air passengers on a regular basis which
airlines were performing better in terms of customer service.
The minister made
the call to aviation stakeholders when he delivered his address to inaugurate
the National Air Transport Facilitation Committee of Ghana, on Tuesday, October
22, 2019, in Accra.
Speaking at the
inauguration ceremony, Mr. Adda said the rating regime would look at customer
service on board and before boarding.
He noted that it
should include all the airlines, particularly, the major ones like British
Airways, KLM, Emirates, among others.
Air Transport Committee
Mr. Adda also
inaugurated the National Air Transport Facilitation Committee of Ghana.
Members of the
Committee are drawn from the Ministries of Tourism, Foreign Affairs and
Regional Integration, Narcotics Control Board, Ghana Civil Aviation Authority,
Environmental Protection Agency, Ghana Immigration Service, National Service,
Airlines Board, among others.
The committee was
inaugurated on Tuesday, October 22, 2019, at the Ghana Civil Aviation Training
Authority (GATA) in Accra, alongside a stakeholders’ meeting on consumer
protection directives.
The committee is
to ensure that all aviation stakeholders in Ghana, namely airline operators,
air ticket vendors, airport authorities, and air travellers work together in a
manner that leads to smooth travel experience.
He noted that
safety and security were issues that all players in the industry must be
concerned about.
The minister
urged that standards must be maintained in the sector to ensure that Ghana
continued to be a shining example in the aviation sector in the West African sub-region.
The Director-General
of the Ghana Civil Aviation Authority, Simon Allotey, said civil aviation
facilitation was of interest to various groups and stakeholders.
He noted that air
travel was at the heart of global economic growth, creating about 65 million
jobs globally.
He said the protection of air passengers had gained great importance globally.
BY Melvin Tarlue
