AND community banks (RCBs) have been urged to be committed to technology so as
to help them to survive the competition and become sustainable.
Executive Director of the Association of Rural
Banks (ARB-Ghana), Comfort Owusu, who gave the advice when she addressed the 18th
National Managers Conference for RCBs organized by the ARB Apex Bank in the
Bono Region, encouraged rural banks to leverage data-driven dynamic decisions
as a tool to enhance proper planning towards growth and expansion.
to Ms Owusu, “Digitalisation has found many ways and means of accessing banking
services, and this calls on us, as rural and community banks, to radically
alter our perspectives and context of business in order to stay strong and
maintain growth in the face of stiff competition in the banking industry.”
She also said “There is a high price to pay if
we do not embrace digitisation; however, if we pursue the goal of digitalizing
our operations as rural and community banks, there is much to be gained.”
Owusu said digitization, which encompasses the designing of mobile-based
products and services, will enable rural and community banks to enhance the
banking experience to clients as customers could easily manage large amounts
and make transactions conveniently.
said that one concrete step to achieving digitalization would be for RCBs to
partner with tech-based companies operating in the banking space.
fin-techs could periodically impart tech-based products and education to the
management and staff of RCBs which will prepare them for the change ahead.
Secondly, those tech-based products borne out of RCB’s partnership with the
fin-techs should be piloted or experimented to ensure the rolling out of viable
and cutting-edge products and services that is tailored to the need of clients
and can stand competition.”
she advised rural and community banks to adopt a framework that will enable
them to monitor the digitization process, including building a roadmap that
will outline their digital for the short, medium and long term.