James Kwofie – Director General of Ghana Post
The Ghana Post Company Limited has marked this year’s edition of the annual World Post Day, as it outlines its numerous achievements in recent past.
World Post Day is celebrated each year on October 9.
The Day marks is the anniversary of the establishment of the Universal Postal Union (UPU) in 1874 in the Swiss city of Berne.
October 9 was declared World Post Day by the UPU Congress held in Tokyo, Japan in 1969.
Ghana Post Company Limited joined this year’s celebration on Wednesday under
the theme ‘Delivering Development’ in line With the “Sustainable Development Goal 16” which focuses on ‘Peace, Justice and strong institutions.’
The company used the occasion to highlight the role of the post in the lives of people and businesses, as well as its contribution to social and economic development. .
Outlining the company’s achievements, James Kwofie, Managing Director of Ghana Post, said since 2017, Ghana Post has changed the way it serves its customers by providing convenience and expanding its product offerings enabled by technology and expansion of capacity.
Mr. Kwofie said Ghana Post adopted the new vision of being commercially focused and operationally compliant which has led to the doubling of its revenue within four years by 2020.
Also, he noted, the Company has taken advantage of the boom in e-Commerce and global financial services to grow its market share.
In 2019 and the years ahead, he noted, the Company is expecting to complement its growth by expanding e-Services in more post offices to attract government business, facilitation of sale of documents, forms and ticketing services.
Among the improvements in technology are expansion of connectivity with support from e-transform project, expansion of operational Enterprise postal system to handle Customer enquiries and online track and trace solutions, he revealed.
These improvements in capacity, says Mr. Kwofie, have translated into delivering quality customer service and improved service delivery, leading to various awards including: International Best Call Center Awards for 2017 and 2018 by the awarded UPU; Public Sector Campaign of the year 2018 (GhanaPostGPS); Excellence in Innovation and Technology, Outstanding Contributions to the Shipping Industry 2019 by Shippers Council, among others.
Ghana Post has also been pre-occupied with revenue generation activities and prudent cost management since 2017, according to him.
The activities, among others, include the alignment of operational initiatives,
signing on new businesses and models,
partnering other institutions to offer customers variety.
The company has also introduced flexibility in the payment of letter boxes; giving customers’ convenience of paying bills via mobile technology (using Web, Mobile and USSD), he said.
Again, in a bid to improve access to financial services aside remittances, the company has entered into agency banking agreement with Fidelity Bank which is at the verge of taking off.
Ghana Post is also offering online payment solution termed GhPostpay.
It has further entered into agreement for the provision of Post Assurance services, brining both life and non-life insurance services to the door step of communities in Ghana through selected Post Offices, he highlighted.
BY Melvin Tarlue