Kenyans Using Safaricom Lines and the M-Pesa and MySafaricom Apps, Bad News for You

Millions of Kenyans could soon have to change how they access their favourite mobile services after Safaricom announced a major digital transformation. The development has raised questions about what will happen to the apps customers have relied on for years.

Safaricom has confirmed plans to phase out its standalone M-Pesa and MySafaricom applications in the coming months, introducing a unified platform known as My OneApp.

The announcement, contained in the company’s 2026 annual report, signals a major shift in how customers will access mobile services, make payments and manage their digital activities.

For many Kenyans, M-Pesa has become part of everyday life. From sending money to paying bills, shopping and supporting businesses, the application has remained an important tool.

The thought of losing the familiar app experience could therefore leave some customers concerned about what lies ahead.

However, Safaricom says the new My OneApp will bring several services together under one platform. Customers will be able to access M-Pesa, mobile services, wealth management, entertainment and customer care through a single interface.

The company also plans to use artificial intelligence and customer data to personalise services according to individual needs and usage patterns.

But what happens to customers using entry-level smartphones?

Safaricom appears to have considered this challenge. The telecommunications company is introducing Safaricom Web App Lite, designed to offer essential OneApp features on lower-capacity smartphones and devices operating on 3G networks.

The announcement sparked reactions online, with many people left talking about the future of digital payments in Kenya. Supporters appeared divided, with some welcoming convenience while others wondered how smoothly the transition would happen.

What happened next surprised many: Safaricom is not simply changing an app but reshaping its entire digital experience.

Do you think My OneApp will make life easier for Kenyan customers, or will you miss the old M-Pesa app?

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