MoMoPSB Nigeria Customer Care: Official Phone, WhatsApp and Fraud Contacts

Illustrative mobile wallet artwork; MoMoPSB branding is not shown.

Need help with a MoMoPSB wallet or a delayed transfer in Nigeria? MoMoPSB’s official help page lists its current phone, WhatsApp, email and fraud contacts. Here is how to reach the right channel and prepare useful transaction details without exposing your account secrets.

Quick steps: Open MoMoPSB’s official Help page; call 671, message WhatsApp at +234 703 159 4671, or email [email protected]. For suspected fraud, use the separate fraud contact +234 803 120 30541. Never share your PIN, passcode or OTP.

MoMoPSB currently lists four direct routes on its official Help page: phone on 671, WhatsApp at +234 703 159 4671, email at [email protected] and a separate fraud contact on +234 803 120 30541. The help page labels the last number “Call Fraud Contact”.

Use the Help page as your source of truth before contacting the bank. Save or bookmark momo.ng/help and open it yourself when you need a number. This gives you a way to check that a contact is still listed by MoMoPSB, rather than relying on a forwarded message, an old screenshot or a number in a social-media comment. The page does not state customer-care opening hours or a response-time promise, so check the official site for current guidance instead of assuming a service is available 24 hours a day.

For account access or a general question, start with 671, WhatsApp or email. If someone has called or messaged asking for account secrets, or you see activity you did not make, contact the listed fraud line promptly and follow the guidance on the bank’s Security help page.

For a transaction question, first check the transaction history in your MoMoPSB app or account. The bank’s official Transactions help page says that if a problem persists or your account was debited, contact Customer Support with the session ID, amount and transaction date. Keep those details available so the support team can identify the payment.

Describe what happened in plain language: whether a transfer is pending, failed or unfamiliar; when it occurred; and whether the wallet shows a debit. Use the channel shown on the official Help page. If you send a screenshot, crop or cover unrelated balances, phone numbers and other people’s details before sharing it. Keep the original transaction notification for your records.

Do not include your PIN, passcode or one-time password in an email, chat or screenshot. MoMoPSB’s Security help explicitly says never to share these secrets, and advises users to report suspicious activity immediately. Support may need transaction details, but an OTP or wallet PIN is not a transaction reference.

Contact the official fraud number listed on the Help page and report the activity as soon as possible. If you can still access the wallet, use the bank’s own app or official site to reach support, and secure your device with a strong screen lock. Do not follow instructions from an unexpected caller to reveal a code, approve a transfer, or install an app that gives them access to your phone.

Save the time of the incident and any transaction session ID, amount and date. Ask support what steps are available for your specific case and keep any reference they provide. A report does not guarantee that a payment can be reversed; the bank must review the transaction and tell you the outcome. Do not pay a stranger who promises to recover money or claims to be a support agent on a personal account.

MoMoPSB’s official security advice also says to use a strong device password and keep the app updated. If you suspect somebody knows your PIN or has access to your phone, tell support through the official contact route and follow their account-security instructions.

Use the number and email only as they appear on momo.ng/help. Check the web address carefully before entering account details. A search result, sponsored post or social-media profile can point to an old or imitation contact page, so return to MoMoPSB’s own site if anything looks different. Never share your PIN, passcode or OTP with a person who says they need it to “verify” your complaint.

If you are unsure whether a message is genuine, do not reply with personal information. End the conversation and initiate contact yourself using the official Help page. Keep your complaint factual, and share only the transaction information support requests.

The official Help page currently lists 671. Check momo.ng/help before calling in case the bank updates its contact details.

The Help page links to WhatsApp at +234 703 159 4671. Open the link from MoMoPSB’s official site to confirm you have the correct destination.

MoMoPSB lists +234 803 120 30541 as its “Call Fraud Contact” number. Do not share your wallet PIN, passcode or OTP while making a report.

MoMoPSB’s Transactions help page says to provide the session ID, amount and date if the issue persists or the account was debited. Do not send account secrets.