Airtel Nigeria targets transparency, customer trust with open network

Politics Spice Special Features Education Sex & Relationship Interview Columns Opinion Advertise with us Airtel Nigeria targets transparency, customer trust with open network Business November 3, 2026 12:13 am L-R: Ismail Adesina, Director, Marketing, Airtel Nigeria; Ogo Ofomota, Director, Airtel Business; Dinesh Balsingh, MD/CEO, Airtel Nigeria; Dr Aminu Maida, EVC/CEO, Nigerian Communications Commission (NCC); Engr. Edoyemi Ogoh, Director of Technical Standards and Network Integrity, NCC; Femi Adeniran, Director, Corporate Communications & CSR, Airtel Nigeria; and Harmanpreet Dhillon, Director, Networks, Airtel Nigeria, at the launch event for Airtel Open Network, themed “Let’s Build a Stronger Network Together”, held in Lagos on Friday 30 October 2026.

The platform which was unveiled on Friday, 30 October, 2026 before an audience of key industry stakeholders led by the Executive Vice Chairman of the Nigerian Communications Commission, Dr. Aminu Maida, media partners, and corporate executives in Lagos makes Nigeria the first of Airtel Africa’s 14 operating markets to introduce the level of consumer-facing network accountability.

Addressing the regulators and industry leaders during his keynote address, Chief Executive Officer of Airtel Nigeria, Dinesh Balsingh, said customers deserved clearer information about the network they depend on and the work being done to improve it.

“Trust grows when customers can see what is happening and know that their concerns are being heard. With Open Network, we are giving customers greater visibility into our network and a more direct way to tell us where their experience falls short,” Balsingh said.

Balsingh emphasised that the initiative transforms complex network telemetry into accessible, actionable insights for Airtel and its customers.

“The idea is straightforward; we want customers should have a clearer view of the network information available to them, so they can make more informed decisions about their connectivity. This is about making network information easier to access and understand, not asking customers to interpret complex technical details on their own,” he said.

In his special remarks, Dr Maida highlighted the importance of accessible information and appreciated the effort by Airtel to strengthen consumer confidence.

“Open Network by Airtel is an initiative that can complement the work we do at the NCC. The Commission’s assessment of service quality will continue to be guided by evidence and the standards that apply across the industry. This is why we expect operators to keep improving beyond minimum requirements, including addressing persistent service challenges, as Airtel is demonstrating with this initiative.”

Airtel leadership highlighted that transparency must coexist with technical clarity. A coverage indicator does not guarantee uninterrupted reception under all conditions, as indoor penetration, structural barriers, handset specifications, and localised network congestion naturally influence individual experience.

“Open Network does not, by itself, resolve every service issue or automatically change network performance,” Balsingh noted. “What it offers is a superior starting point for understanding available information and raising concerns clearly when experience differs from expectations. Sustained operational investment is what improves network performance; information is what builds trust.”

Justice has over three years experience spanning digital and print media. At The PUNCH, he currently covers the automobile sector with special interest in features and industry analysis.

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