Kenya Power Explains Why KSh500 No Longer Buys the Same Number of Electricity Tokens

Kenya Power has explained why some electricity customers are receiving fewer prepaid tokens despite spending the same amount of money they previously used to purchase electricity.

The explanation follows complaints from customers who have noticed a significant reduction in the number of units credited to their meters after buying electricity.

One customer raised concerns after discovering that a KSh500 purchase that previously provided approximately 19.4 units was now giving only 13.6 units.

Responding to the complaints, Kenya Power explained that the number of electricity units customers receive depends on several factors, including their average consumption, tariff category, taxes and other statutory charges.

The company said electricity tariffs are reviewed based on a customer’s average consumption over a three-month period. This means that customers may receive different quantities of tokens even when they spend the same amount at different times.

The cost of electricity is also affected by fuel energy charges, foreign exchange adjustments and other applicable levies.

The explanation has generated interest among households and small businesses struggling to manage increasing electricity expenses.

For many customers, the reduction in tokens has raised questions about how electricity purchases are calculated and why identical payments sometimes produce different results.

Kenya Power’s clarification highlights the importance of understanding electricity tariff categories and the additional charges included when purchasing prepaid power.

Customers experiencing unexpected changes have been encouraged to check their consumption patterns and seek clarification through the company’s official customer service channels.

The issue remains important for households that rely on prepaid meters to control their monthly electricity spending.

Source: https://www.kenyans.co.ke/news/126426-kenya-power-explains-why-customers-are-getting-fewer-electricity-tokens-after-outcry

princepax feedback-opera-news-app@opera.com