ECG Restores Clou Prepayment Smart Metering System After Disruption

The Electricity Company of Ghana announced the restoration of its Clou Smart Prepayment Metering System on Saturday, October 31ECG customers experienced a period of disruption that prevented them from purchasing electricity credits through the usual channelsGhanaians can now buy electricity credits via the ECG PowerApp or at the nearest Private Prepayment Vending StationPAY ATTENTION: Mark YEN.com.gh as a preferred source, and our content will appear higher in your Google feed!

The Electricity Company of Ghana (ECG) has announced that its Clou Smart Prepayment Metering System is back online following a period of service disruption, allowing customers to purchase electricity credits once again.

ECG made the announcement on Saturday, 31st October 2026, via its official social media channels, including its informing the public that normal service had resumed.

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With service now restored, ECG confirmed that customers can purchase credits through two channels: the ECG PowerApp or at any nearby Private Prepayment Vending Station.

The electricity distributor thanked customers for their patience and cooperation during the disruption, acknowledging the inconvenience the outage may have caused.

ECG's prepayment system is a widely used mechanism across Ghana, allowing consumers to pay for electricity in advance rather than receiving monthly bills. The Clou Smart Prepayment Metering System forms a key part of that infrastructure, and any interruption to the platform can affect a large number of households, particularly in urban centres where the ECG PowerApp has become a popular and convenient way to top up.

The [ECG PowerApp](https://www.ecg.com.gh) provides customers with a digital alternative to physical vending stations, enabling purchases from mobile devices at any time.

ECG has not disclosed the cause of the disruption or how long the system was offline ahead of Saturday's restoration announcement.

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Portia Arthur (Entertainment Editor) Portia Arthur holds a BA in publishing from Kwame Nkrumah University of Science and Technology (2013). She has nearly a decade of experience in journalism. She worked as a Lifestyle editor for Pulse.com.gh for almost six years. She joined YEN.com.gh in 2022 as its pioneer fashion editor. She has also worked with celebrities and footballers in image consultancy and management. She has completed Google News Initiative News Labs courses and Advanced Lab courses in Advanced Digital Reporting, Fighting misinformation. She can be reached via email: portia.arthur@yen.com.gh