NCC vows stronger consumer protection, holds operators accountable for poor service quality

The Nigerian Communications Commission (NCC) has reaffirmed its commitment to protecting telecommunications consumers, declaring that operators will be held accountable for service failures and poor service quality as the Commission intensifies regulatory measures to improve customer experience across the country.According to Maida, the Commission remains focused on enforcing service standards, protecting consumer rights, and ensuring that telecommunications operators deliver the quality of service promised to subscribers.