Man denied boarding over name mismatch, airline, travel company told to pay Rs 78,920

The commission observed that the act of the opposite parties in withholding the refund amounted to deficiency in service and unfair trade practice.A Bengaluru consumer commission recently directed a travel company and an airline to jointly pay Rs 78,920 to a passenger who was denied boarding on a return flight from Newark to Delhi over an alleged discrepancy in his name.