The National Communications Officer of the National Democratic Congress (NDC), Sammy Gyamfi together with six others have filed a formal complaint with the Office of Aviation Consumer Protection in the U.S.A against Delta Air Lines.
The seven complainants are: Michael Ashong – American (1st complainant), Elvis Kessey – a Ghanaian (2nd complainant), Anne Sansa Dely – a Ghanaian (3rd complainant) Andy Andrews Ganah – a Ghanaian (4th complainant), Samuel Gyamfi – A Ghanaian (5th complainant), Bobby Banson – a Ghanaian (6th complainant) and Dieudonne Banso – an American (7th complainant).
According to documents sighted by JoyNews, the group is unhappy with the airline’s “unprofessional, irresponsible and reckless conduct” in the handling of a flight from JFK International Airport, New York to Accra in July.
The flight, DL156, was rescheduled, cancelled and rescheduled again without sleep arrangements for passengers.
They alleged that apart from the flight which was to take off on Sunday, July 24 being rescheduled, the plane had to return to make an emergency landing after two hours in flight due to fuel shortage.
This left them traumatized.
Again, passengers on business class tickets were put on economy tickets on different flights.
They are, therefore, demanding among other things, that the US Office of Aviation Consumer directs a refund to all passengers whose classes were downgraded on the flight.
“Further order Delta Air Lines Inc. to pay appropriate compensation to all affected passengers for the psychological trauma and loss of time they suffered as a result of events of Saturday, 24th July 2022 and Monday, 25th July 2022 as enumerated above,” the complaint read in part.
They noted that their action is to prevent similar future occurrences and promote safe air travel for all persons.
The complaint which was filed by Richard Nunekpeku, Counsel for the complainants on Monday, 8th August, 2022 has been copied to the Director-General of the Ghana Civil Aviation Authority (GCAA) and the CEO of Delta Air Lines Inc.
Below is the full complaint as filed: