GHL Bank celebrated the 2019 edition of the International Customer Service Week.
Under the global theme, “The Magic of Service”,the bank’s activities were aimed at boosting staff morale, motivation and teamwork; rewarding frontline reps; and enforcing the bank’s commitment of superior customer service to all clients.
Esther Dokuwaa Ofosuhene, Head of Client Experience at
GHL Bank said: “in the previous year’s celebration, the Banks’ executives
participated in the ‘in-your-shoes’ program where they attended to customers as
tellers and Customer Service Officers for a day.”
“This year, the bank’s focus was to appreciate staff
and encourage them to commit to more and excellent customer service. We also
sought to raise companywide awareness of the importance of customer service and
remind customers of our commitment to customer satisfaction”, she added.
Internal activities included a magic camera in motion
throughout the week where staff caught offering exceptional customer service
received instant rewards. There was also a Mystery Shopping roadshow where the
annual mystery shopping videos and reports were shown to staff and discussions
were held on how to further improve on customer experience.
Customers were not left out of the celebration.
Customers who entered our various branches throughout the week to transact
received gifts. Both current and potential customers also had opportunities to
take part in trivia and brainteaser questions on the bank’s social media
platforms to win amazing prices.
The week was climaxed with a Customer Service Award
and Dinner night, where awards were given to the most Customer Centric staff
per departments, overall Best Customer Centric Department and Service Star of
the Year Award.
The night was crowned with the quintessential
gentleman, Ghana’s Rap Doctor,Okyeame Kwame, bringing the house down with his
performance.
