24 March 2011
Last updated at 03:28 ET
Airports operator BAA has promised a £50m investment at Heathrow to avoid a repeat of December’s snow chaos.
It follows a report commissioned by the company which accused BAA of a breakdown in communication and lack of “preparedness” for the bad weather.
The Winter Resilience Enquiry Report also said some airlines had failed to comply with rules on compensation and assistance to passengers.
Some 4,000 flights were cancelled during five days of heavy snowfall.
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BAA promises Heathrow investment