Ghana’s Minister gives Starlink one month to comply with local regulations, establish a physical office, and improve customer support.
Ghana’s Minister for Communication, Digital Technology, and Innovations, Hon. Samuel Nartey George, has given Starlink , a satellite internet provider, a one-month ultimatum to demonstrate regulatory compliance in the country.
The Minister emphasized the need for Starlink to establish a physical presence in Ghana, including a local office and support center, to address customer complaints and provide assistance.
The Minister gave this ultimatum when he met with representatives from Starlink.
Key Demands
- Physical Presence: Starlink must establish a local office in Ghana to ensure effective communication and decision-making.
- Customer Support: A local support center and toll-free number are required to address customer complaints and provide assistance.
- Regulatory Compliance: Starlink must comply with Ghana’s regulatory framework, including licensing and tax requirements.
Potential Collaboration
The Minister assured Starlink about his willingness to explore potential opportunities for collaboration particularly in the rural areas where connectivity is limited after the regulatory compliance requirements are fulfilled.
The Minister highlighted the importance of public-private partnerships in driving digital transformation and innovation in Ghana