Ruto Reveals How eCitizen Is Helping Kenya Curb Revenue Theft and Improve Tax Collection President

Ruto Reveals How eCitizen Is Helping Kenya Curb Revenue Theft and Improve Tax Collection

President William Ruto has credited the government’s eCitizen platform with helping reduce the loss of public revenue by improving transparency and accountability in the collection of government payments.

The Head of State said the digital platform had strengthened the way government services are paid for, making it harder for individuals to interfere with revenue collection processes.

According to Ruto, the introduction of digital payments has reduced opportunities for pilferage by limiting direct handling of money by government officials and ensuring payments are channelled through official systems.

The President highlighted the platform as part of his administration’s broader digital transformation agenda, which seeks to modernise public services and improve efficiency across government institutions.

Through eCitizen, Kenyans can access and pay for various government services online without necessarily visiting physical offices or dealing directly with officers responsible for processing applications.

Ruto maintained that digitising government transactions was an important step towards strengthening public financial management and ensuring that money collected from citizens reaches the intended government accounts.

The platform has also been promoted as a way of reducing bureaucracy, saving time and making public services more accessible to people across the country.

The government’s push for digital service delivery comes amid continued efforts to increase domestic revenue and strengthen the management of public resources.

However, the platform has previously attracted public debate over service charges, payment processing challenges and accessibility, with some users raising concerns about their experiences when accessing government services.

Despite these concerns, the administration maintains that digital systems are essential in building a more efficient and accountable public sector.

Ruto’s latest remarks underline the government’s position that technology can play a major role in addressing revenue leakages and improving service delivery.

As Kenya continues expanding its digital infrastructure, the effectiveness of eCitizen will remain an important measure of the government’s efforts to improve transparency in public revenue collection.

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