Senate Summons NCC, MTN, Airtel, Glo, T2 Over Dropped Calls, Unjustified Airtime Deductions

The Senate noted that millions of Nigerians increasingly face frustrating telecommunications experiences, with dropped calls, failed connections and interrupted conversations becoming recurring challenges, often resulting in unjustified deductions from their airtime.

They stressed that the situation places an unnecessary financial burden on millions of Nigerians, particularly low-income earners, traders, students and small business owners who depend heavily on telecommunications services for their daily activities.

Seconding the motion, Senator Ned Nwoko (Delta North) described the proposed intervention as a straightforward consumer-protection measure, noting that poor telecommunications services affect virtually every Nigerian who relies on mobile communication.

The Delta North Senator lamented the disparity between the quality of telecommunications services in Nigeria and the seamless connectivity experienced in other countries, stressing the need for improved service delivery and greater accountability from operators.

The Senate further observed that telecommunications services have become indispensable to economic activities, education, business transactions and social interactions, making reliable connectivity a necessity rather than a luxury.

Consequently, the Senate mandated its Committee on Communications to invite the Nigerian Communications Commission and the affected telecommunications operators to investigate complaints bordering on airtime deductions for failed calls, dropped calls, prematurely terminated conversations and inflated charges.

The lawmakers emphasised the need for stronger consumer-protection mechanisms, improved network quality and appropriate measures to ensure that Nigerians are not charged for telecommunications services that have not been successfully delivered.

EmemMaria Ntedodom Offiong, nipr.Deputy Director (Head: Information, Press and Public Relations)+2347082203400emy.offiong@fmino.gov.ng11th November, 2026.

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