Lost Your KCSE Certificate? Follow These Steps to Get a KNEC Certification Letter

People who lose their KCSE certificates can obtain official confirmation of their examination results through the Kenya National Examinations Council (KNEC). The council provides an Examination Results Certification Letter for eligible candidates whose original certificates have been lost or damaged.

Applications are handled through KNEC’s Query Management Information System (QMIS). Applicants must submit supporting documents and wait for the council to verify their information.

According to KNEC’s examination results certification guidelines issued on 31 May 2024, applicants must provide:

Applicants below 18 years must provide a birth certificate and a copy of a parent’s or official guardian’s national identity card.

The supporting documents must be uploaded during the online application.

KNEC processes lost certificate requests through QMIS.

Applicants should register an account, sign in and select the lost certificate certification service.

The system requires examination details, including the examination type, year and index number. After entering the information, upload the required documents and submit the request.

KNEC examines the application before issuing payment instructions. Applicants can monitor its progress through their QMIS accounts.

KNEC’s published guidelines dated 31 May 2024 set the fee at KSh 5,220, inclusive of VAT, for one Examination Results Certification Letter.

Payment is made through M-Pesa using the unique Paybill and account number generated after document verification.

Applicants should confirm the amount displayed in their applications before paying because official charges can change.

KNEC gives a processing period of 15 working days after all application requirements have been fulfilled.

Applicants receive communication through their registered contact details when the document is ready.

The completed document must be collected in person from the designated KNEC offices.

Adults must present their original identification during collection.

For applicants below 18 years, a parent or official guardian must accompany them with their original identification document and the child’s original birth certificate.

KNEC also states that certification letters not collected within two years of application may be disposed of without a refund.

The names on identification documents should correspond with the names used during the examination.

Applicants who have legally changed their names must attach supporting documents. These may include a marriage certificate or a copy of the relevant Kenya Gazette notice.

KNEC does not accept a sworn affidavit alone as proof of a legal name change.

KNEC may decline an application if examination details differ from its records or mandatory documents are missing.

Where an application is pended, the council’s instructions require the applicant to delete the previous application and attachments before submitting a fresh request with the corrected information.

Applicants should check their examination year, index number and uploaded documents before submission.

The application procedure is outlined in KNEC’s Guidelines on Application for Examination Results Certification dated 31 May 2024. The council also publishes instructions explaining how candidates submit and monitor applications.

These guidelines provide the requirements applicants should follow when seeking confirmation of lost KCSE examination certificates.

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