IGP Complaint Centre continues prompt redressal of public complaints

Lahore  –  Punjab Police continues to address citizens’ grievances through the 1787 IGP Complaint Center, and in continuation of these efforts, more than 98,000 complaints received at the Complaint Center during the current year have been successfully resolved. Inspector General of Police Punjab, Abdul Kareem, said that complaints received from citizens are being resolved within the prescribed timeline in accordance with the SOPs. He said that the monitoring mechanism has been further strengthened to make the performance of the 1787 IGP Complaint Center more effective. IG Punjab further said that DPOs are personally monitoring complaints received through the 1787 Complaint System to ensure their prompt resolution. Punjab Police spokesperson said that significant progress has been achieved in resolving complaints of various categories, including 47,152 complaints related to registration of cases and 22,339 complaints regarding delayed investigations. Similarly, 7,163 complaints related to police services and 21,851 departmental and other types of complaints have been resolved. Furthermore, 5,053 complaints regarding the arrest of accused persons, 7,434 complaints related to recoveries, and 4,849 complaints concerning faulty investigations have been resolved. Likewise, 2,287 complaints regarding the cancellation of false cases and 1,682 complaints related to change of investigation have also been disposed of. IG Punjab Abdul Kareem has advised citizens to contact the 1787 IGP Complaint Center without hesitation in case of any complaint against police officials.

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