Denied boarding on Kochi-Abu Dhabi flight, mother and child wins Rs 70,287 payout

The commission held that the airline’s failure to transport the complainants to the destination without any reason amounted to a shortcoming and inadequacy in the service.A Kerala consumer commission has directed an airline to pay Rs 70,287 to a mother and her minor son after they were allegedly denied boarding on a confirmed Kochi-Abu Dhabi flight and had to purchase fresh tickets.