KPLC Message To All Kenyans

Kenya Power has issued a message to prepaid electricity customers who may have accidentally deleted their token SMS before entering the electricity units into their meters.

In a notice shared by the power utility, customers have been advised that they can retrieve details of their recently purchased electricity tokens by dialling *977# on their mobile phones.

The service provides customers with an easier way of recovering token information without the stress of searching through old messages or immediately seeking assistance from Kenya Power offices.

According to the message, customers should dial *977# and follow the prompts provided on the screen. The service allows them to view details of the last three tokens they purchased.

The reminder could be particularly useful to prepaid customers who have deleted their token confirmation SMS by mistake, lost the message among numerous texts, or realised that they had not entered the token into their meter before deleting the message.

Kenya Power has increasingly encouraged customers to make use of its digital and self-service platforms when dealing with common electricity-related services.

The *977# platform provides customers with a convenient way of accessing selected Kenya Power services directly from their mobile phones.