FNB customers raise alarm over ‘missing money’ and account discrepancies

First National Bank (FNB) customers have raised concerns over unexpected deductions and discrepancies in their bank account balances.

The complaints follow reports of thousands of rands going “missing” from customers’ accounts over the last few days.

It has raised questions about the safety of customers’ funds and the bank’s ability to resolve the reported technical issues.

Banking with FNB for more than 20 years, a customer claims that an amount between R4 000 and R5 000 disappeared from his account without any notification. After approaching the FNB offices, the customer left with no answers on when or if they would be reimbursed for their money.

He said an FNB customer support representative told him the bank was experiencing a technical issue resulting in discrepancies in some customers’ account balances.

The representative said the problem was affecting customers’ accounts and that the bank’s technical team was investigating.

The man told The Citizen that the bank reached out after his complaint was shared with it, asking about his experience, apologising, and reassuring him that the money had been reversed.

The bank told The Citizen it would respond to the complaints. However, it has acknowledged an incident involving duplicate virtual card transactions affecting some customers.

Later, FNB confirmed that the error that caused incorrect available balances to appear on some customers’ accounts has been resolved.

“All affected balances have been corrected and we have begun the process of automatically reversing any associated fees,” the bank said in a statement.

FNB has apologised for the inconvenience and thanked its customers for their patience.

Despite the bank’s assurances that reversals were processed, some customers continued to share their concerns about their account balances.

It remains unclear how many customers are affected and the total value of the transactions involved.

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