Safaricom Reveals What Business Owners Must Do to Change Their M-Pesa Till Names

Safaricom has outlined the requirements that business owners must meet when seeking to change the names registered on their M-Pesa Buy Goods Till numbers, providing important guidance to thousands of Kenyan traders who rely on the service to receive payments.

The clarification is significant for entrepreneurs who have changed their business identities, rebranded their establishments or wish to update the names displayed to customers during transactions.

An M-Pesa Till name is the business identity that appears on a customer’s phone when making payments.

It enables customers to confirm the recipient before completing transactions and helps businesses establish trust with their clients.

Safaricom’s guidelines indicate that changing a Till name is not simply a matter of editing details on a mobile phone.

Business owners must follow the company’s official procedures to have their requests reviewed and approved.

For merchants who registered their Tills using business permits, the registered business name is generally used as the Till name.

However, those wishing to use a different name are required to make a formal request to Safaricom through its M-Pesa Business support channel.

The company has provided the email address M-PESABusiness@Safaricom.co.ke for merchants seeking assistance with changes to their registered Till details.

Business owners are encouraged to provide accurate information and relevant supporting documentation to facilitate verification and processing of their requests.

The requirements are intended to protect merchants and customers against unauthorised changes to business payment accounts.

The development comes as M-Pesa continues to play a major role in Kenya’s business environment, with thousands of traders depending on cashless transactions to serve customers.

Through the Business Till service, merchants can receive payments, transfer money to bank accounts and manage their business transactions.

Safaricom customers can also access Business Till services through the M-Pesa Business App or by dialling *234# using their registered numbers.

The clarification is therefore important for traders seeking to maintain accurate business information and avoid confusion when customers make payments.

Business owners planning to change their Till names have been encouraged to use Safaricom’s official support channels and follow the required verification procedures.

https://peopledaily.digital/business/safaricom-explains-requirements-for-changing-m-pesa-till-names?fbclid=IwdGRjcAVlaTdjbGNrBWVonmV4dG4DYWVtAjExAHBkb2YFc3J0YwZhcHBfaWQMMzUwNjg1NTMxNzI4AAEfDAyo7Ukzdz98IKuq2q3u5C2w43jClgtY8FR2Y9ZAih-QLtSztV6HNeIErVc_aem_bIUlo-gm95Pi9__1qly6lg

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