Talking to Someone Abroad Using Safaricom? Good News as the Company Reveals This

Safaricom has explained how Kenyans living abroad can connect to foreign mobile networks and access its services without relying entirely on the company’s local network, following concerns from customers experiencing difficulties using their accounts outside the country.

The telecommunications company has been addressing connectivity challenges affecting Kenyans in the diaspora, particularly those trying to access M-Pesa through its My OneApp platform while using mobile networks in other countries.

The issue has attracted attention from customers who depend on their Safaricom accounts to send money home, pay bills and carry out other transactions while living or working abroad.

Safaricom introduced My OneApp as a platform bringing together several services, including M-Pesa, airtime, data and other mobile services. However, some customers experienced difficulties accessing their accounts after changes to the application.

Some users reported being logged out and struggling to sign in again when their phones were connected to foreign networks or Wi-Fi.

In response to the concerns, Safaricom has made changes to improve access to the application. One of the improvements allows customers to remain connected to My OneApp when using other mobile networks, including competing networks.

The development is important for Kenyans abroad who may not always have access to Safaricom’s network in their countries of residence.

However, customers experiencing activation problems may still need to check their phone settings and ensure their Safaricom SIM is correctly configured.

Safaricom has previously advised affected users to place their Safaricom SIM in the first SIM slot, ensure they have sufficient airtime, enable VoLTE and use mobile data when completing the initial activation process.

The company has also explained that access to some services may depend on the availability of roaming partnerships in particular countries.

The changes are expected to make it easier for Kenyans abroad to access their accounts while using available foreign mobile networks.

Darknight feedback-opera-news-app@opera.com