Smart ID applications: Major update for Absa, Capitec, FNB and Standard Bank customers

Ask AI 1minHome Affairs has expanded Smart ID replacement services to 753 bank branches across South Africa, allowing Absa, Capitec, FNB and Standard Bank customers easier access without prior bookings.

South Africans looking to replace their Smart ID cards now have access to the service at more than 750 bank branches across the country, following a major expansion by the Department of Home Affairs.

Home Affairs Minister Leon Schreiber announced on Wednesday that the department had exceeded its target of rolling out Smart ID replacement services at 750 bank branches.

“Eight months ago, we set ourselves what many regarded as an extremely ambitious target of delivering Smart ID services to 750 bank branches by the end of March 2027. Today, we have not only achieved that target but exceeded it with more than four months to spare,” he said.

“An increase in access of over 350% in just 246 days is the fastest service expansion in the department’s history. We can now say with confidence that the days of standing in a long queue just to apply for a replacement Smart ID are fast coming to an end.” 

According to the department, Smart ID replacement services are now available at 753 branches, taking the total number of locations offering the service, including Home Affairs offices, to 967.

More than one million South Africans are said to have already benefited from the service since its introduction.

The service is currently available to customers of Absa, Capitec, First National Bank (FNB) and Standard Bank. Customers who need to replace an existing Smart ID card can visit a participating branch without making a prior booking or completing additional paperwork.

However, the service is currently limited to replacement applications. South Africans applying for a Smart ID for the first time cannot yet use the bank-based service.

Schreiber said the department planned to expand the programme further, with additional banks and services expected to be introduced.

“Every day, we continue to accelerate our work to entirely redesign and rebuild Home Affairs for the modern age, anchored in our ceaseless quest to deliver dignity for all,” he said.