Safaricom Reveals Steps Customers Can Follow to Get Higher Fuliza Limits

Safaricom has outlined steps Kenyans can take to improve their chances of receiving higher Fuliza M-PESA limits, offering guidance to customers whose borrowing limits have remained low despite regularly using the mobile money platform.

The telecommunications giant has encouraged M-PESA users to maintain consistent transaction activities and develop responsible borrowing habits, particularly by repaying outstanding overdrafts on time.

The clarification comes as some customers continue to express frustration over stagnant Fuliza limits, with many hoping to access larger amounts to meet their financial needs.

According to the guidelines shared by Safaricom, customers can request a review of their existing Fuliza limits directly through their mobile phones without visiting a Safaricom shop.

Customers wishing to have their limits reviewed should follow these steps:

Follow the instructions provided and wait for a confirmation message.

Safaricom has indicated that customers can submit a limit review request once every 30 days.

However, requesting a review does not automatically guarantee an increase, as the final decision depends on an automated assessment conducted by the lending bank.

Several factors determine the amount a customer qualifies to borrow through Fuliza.

These include M-PESA transaction history, timely repayment of outstanding loans, CRB records, existing credit facilities and savings behaviour through platforms such as M-Shwari.

Regular purchases of airtime and consistent use of Safaricom services may also contribute to the assessment.

The company has cautioned customers against fraudulent websites and individuals promising instant Fuliza limit increases.

Safaricom maintains that no unofficial platform or customer care representative can manually increase a customer’s borrowing limit.

Fuliza is offered through partnerships involving Safaricom, NCBA Bank and KCB Bank, allowing eligible customers to complete M-PESA transactions even when their accounts have insufficient funds.

https://www.facebook.com/share/p/1LXtZufZza/

mutukufrancis feedback-opera-news-app@opera.com