Poor internet connectivity behind delays in transferring unused prepaid credits to new meters – ECG

Ghana’s power distribution company, the Electricity Company of Ghana (ECG), has attributed recent delays in transferring unused electricity credits from replaced meters onto newly installed prepaid smart meters to persistent internet connectivity challenges.

Speaking on the matter, ECG’s General Manager for External Communications, Dr. Charles Nii Ayiku Ayiku, explained that the migration of remaining balances relies heavily on stable network communication between the utility’s backend servers and the new Metering Management System (MMS)-compliant devices.

According to him, when connectivity drops or fluctuates in certain operational areas, the automated synchronization stalls, leaving customers waiting longer than expected for their old balances to reflect.

Dr. Ayiku has thus assured affected customers that every unit of unused power purchased on their old meters is safely logged in ECG’s system and will be fully credited once network stability is restored.

The delays occur amid ECG’s nationwide Loss Reduction Programme, which is phasing out obsolete meters in favour of smart meters designed to curb commercial losses and record accurate consumption.

ECG says technical and ICT teams are actively working alongside telecommunications service providers to clear the backlog and ensure seamless credit transfers.

Customers experiencing prolonged delays after a meter replacement are advised to remain patient or contact the ECG Contact Centre or their nearest district office with their old and new meter details for prompt assistance.

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