70% Of ECG Consumers Reported Improvement In Power Supply In 2025

A study conducted by CUTS International has found that 70 per cent of Electricity Company of Ghana (ECG) consumers reported an improvement in power supply during 2025, even as concerns about reliability and service quality persist.Citi Newsroom / Citi 97.3 FM report of 10 November 2026; CUTS International study findings presented by Appiah Kusi Adomako.

The findings were shared by the West Africa Director of CUTS International, Appiah Kusi Adomako, on the Citi Breakfast Show on 10 November 2026. According to the survey, while a clear majority of respondents noted better supply compared to the previous period, 14 per cent said the situation had worsened.

The study also revealed that 58 per cent of consumers expressed satisfaction with ECG’s overall performance. However, 25 per cent rated the utility’s performance as below average, indicating that a significant portion of customers remain dissatisfied.

Unannounced power interruptions emerged as a major concern, with 76 per cent of respondents identifying it as one of their key worries. Consumers also complained about low current, particularly during peak hours, and difficulties in reaching ECG when major problems occur.

The results present a mixed picture of progress and ongoing challenges in electricity distribution. While the reported improvement in supply is a positive development for many households and businesses, the high level of concern over unexpected outages and service responsiveness points to areas that still require attention.

CUTS International’s survey adds to the broader conversation about the quality of power supply in Ghana and the performance of the main distribution company. As ECG continues its operations, the feedback from consumers is likely to inform discussions on how to further stabilise and improve electricity delivery across the country.

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