ECG to disconnect customers with unpaid bills in 18-day nationwide revenue mobilisation exercise

The Electricity Company of Ghana (ECG) has announced an 18-day nationwide revenue mobilisation exercise during which customers with outstanding electricity bills risk having their power supply disconnected if they fail to settle their debts.

The exercise is scheduled to begin on Monday, November 9, and end on Friday, November 27, 2026. It will cover residential, commercial and industrial customers, as well as Ministries, Departments and Agencies (MDAs) with unpaid electricity bills.

In a notice issued ahead of the exercise, ECG urged customers with outstanding bills to clear their arrears to avoid disconnection and additional reconnection charges.

The company’s General Manager for External Communications, Dr Charles Nii Ayiku Ayiku, said the exercise forms part of efforts to improve revenue collection and strengthen ECG’s financial position.

He explained that timely payment of electricity bills was essential to supporting the company’s operations and its ability to provide reliable power supply to consumers.

ECG also disclosed that special teams would be deployed to monitor the exercise and deal with customers involved in illegal electricity connections or attempts to obstruct the revenue collection process.

The company warned that individuals who illegally reconnect their electricity supply after disconnection could be apprehended and prosecuted.

Customers who are unable to access their electricity bills have been advised to visit their nearest ECG offices for assistance.

The power distributor has also encouraged consumers to use its approved payment channels, particularly the ECG Mobile App, to settle outstanding balances.

Customers requiring assistance can contact the ECG Contact Centre on 0302 611 611 or reach the company through its official social media platforms.

The exercise is expected to intensify ECG’s efforts to recover unpaid bills and address revenue losses across the electricity distribution sector.

Special_News feedback-opera-news-app@opera.com