ECG To Disconnect Customers Over Unpaid Bills From Monday November 9

The Electricity Company of Ghana will begin a nationwide Mass Revenue Mobilisation Exercise on Monday, November 9, 2026. The exercise will run until Friday, November 27, 2026. The exercise will target customers with unpaid electricity bills. The announcement was published today, Sunday, November 8, 2026. The news has sparked huge worry among customers across Ghana.

According to a public notice issued on Saturday, November 7, 2026, ECG urged customers to clear arrears before the exercise begins. The notice said customers with arrears face disconnection. The notice said customers will also pay reconnection charges. The notice said the exercise covers all categories of customers.

The General Manager for External Communications at ECG, Dr Charles Nii Ayiku Ayiku, announced the exercise on behalf of the Company. He said during a statement on Saturday, November 7, 2026 that customers must settle accounts before enforcement. He said special teams will monitor the operation nationwide. He said ECG wants to improve bill payment compliance.

According to a report by MyJoyOnline, the exercise will cover residential, commercial and industrial customers. The report was published on Saturday, November 7, 2026. The report said Ministries, Departments and Agencies with arrears are also included. The report said ECG will deploy special monitoring teams.

In an interview with Ghana News Agency (GNA), an official of ECG said customers can pay through the ECG Mobile App. The official said the app is available on Google Play Store. He said customers can also pay through established payment channels. He said the Ghana News Agency report shows that customers should keep payment receipts.

Speaking to Joy News, an official of ECG warned against illegal connections. He said special teams will identify illegal connections. He said teams will act against unauthorised self reconnection. He said the Joy News interview shows that offenders could face arrest and prosecution.

Madam Efua Mensah at Madina Market said she is worried about disconnection. She said she sells food at Madina Market every day. She said she needs electricity to preserve food. She said she will check her bill and pay before Monday.

Mr. Kwame Boateng at Kumasi said he is a driver in Kumasi. He said drivers in Kumasi charge phones and use fans at home. He said disconnection will affect families and businesses. He said he hopes ECG will allow payment plans for those struggling.

Mr. Ibrahim Musa at Tamale said he is a teacher in Tamale in the Northern Region. He said teachers in Tamale need light for marking and lesson preparation. He said he will pay his bill through the ECG Mobile App. He said he hopes ECG will not disconnect schools and hospitals unfairly.

According to a report by Graphic Online, ECG has not disclosed the total value of arrears. The report said ECG has not disclosed the number of teams to be deployed. The report said the exercise is part of efforts to improve revenue collection. The report said revenue collection helps ECG to buy power and maintain infrastructure.

In an interview with Ghana News Agency (GNA), an energy analyst said ECG loses huge revenue to unpaid bills. He said unpaid bills affect power supply reliability. He said ECG must also fix billing errors and improve service. He said the Ghana News Agency report shows that customers want fairness in the exercise.

The Electricity Company of Ghana called on all customers to pay bills before Monday, November 9, 2026. The Company said customers who need help should call the ECG Contact Centre on 0302 611611. The Company said customers can also reach ECG through official social media handles. The government asked all Ghanaians to pay bills on time to keep lights on.

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