ECG Restores Clou Smart Prepayment Metering Service for Customers

According to a report by MyJoyOnline published on October 31, 2026, the Electricity Company of Ghana (ECG) has restored its Clou Smart Prepayment Metering service, allowing customers using the platform to purchase electricity credit and manage their accounts after an interruption.

The restoration is expected to ease difficulties experienced by customers who rely on the Clou platform to buy prepaid electricity and monitor their consumption.

Clou is one of the digital platforms used by ECG customers to access electricity-related services, including purchasing prepaid credit. Its availability is particularly important to consumers who depend on digital transactions to recharge their meters without visiting physical payment points.

The restoration of the service means affected customers can resume using the platform for their prepaid electricity transactions.

The development comes amid ECG’s continued efforts to improve its digital payment systems and make electricity services more accessible to consumers.

Customers who encounter difficulties using the platform are encouraged to confirm that their transactions have been completed successfully before making repeated payments. They may also contact ECG through its official customer service channels for assistance with unresolved transactions.

The restoration is expected to provide some relief to customers who experienced inconvenience during the service interruption.

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