Kasoa Mother And Child Hospital Under Fire As MCE Takes Action Over Staff Conduct

Concerns about how patients are treated at the Kasoa Mother and Child Hospital have attracted the attention of the Municipal Chief Executive for Awutu Senya East, Hon. Seth Sabah Serwonoo-Banini, following reports of unacceptable conduct by some staff at the facility.

The MCE has engaged the hospital’s management and staff over complaints about poor treatment of patients and concerns surrounding the quality of services being delivered. His intervention has brought renewed attention to the experience of people who visit the facility seeking medical care.

For many families, a hospital is a place where they expect to receive help, comfort and professional attention, especially during difficult moments. When patients feel ignored, disrespected or poorly treated, it can damage their confidence in the health facility and discourage others from seeking care when they need it.

According to the information shared about the engagement, Serwonoo-Banini described the reported conduct towards patients as unacceptable. His meeting with management and staff was aimed at addressing the concerns and drawing attention to the need for better service delivery.

The development raises an important question about the responsibility of health workers to treat patients with respect, regardless of their financial position, background or condition.

While medical professionals often work under difficult conditions, including heavy workloads and pressure from large numbers of patients, these challenges should not be used to excuse disrespectful behaviour. Patients and their relatives deserve clear communication, attention and proper care.

At the same time, the concerns should be examined fairly. The available information does not identify the staff members involved, provide specific examples of the alleged misconduct or explain whether any disciplinary action has been taken. It would therefore be unfair to conclude that every worker at the hospital is involved in poor treatment.

The hospital’s management also has an important role to play in investigating complaints, improving staff conduct and ensuring that patients know where to report concerns. Any action taken should be based on clear findings rather than assumptions.