Safaricom breaks silence after KCB M-PESA users report missing money following failed withdrawals

Safaricom has acknowledged a system issue affecting KCB M-PESA services after a customer reported being debited for a failed withdrawal, raising concerns among users who rely on the mobile-based savings and lending platform.The issue came to light on Tuesday, October 20, 2026, when an X user, @toey_p6, sought an explanation after attempting to withdraw money from KCB M-PESA.