MoMo Agents Warned Against Displaying Logbooks to Prevent Fraud

Edward Ofori Agyemang, President of the Mobile Money Advocacy Group, has cautioned mobile money (MoMo) agents against openly displaying their transaction logbooks, warning that fraudsters could photograph the records and use the information to carry out scams.

He urged agents to exercise greater caution when handling customer information, stressing that details recorded during transactions could be exploited by criminals if they fall into the wrong hands.

According to Ofori Agyemang, fraudsters may take photographs of logbooks containing transaction details and other sensitive information, which could subsequently be used to deceive customers, impersonate legitimate users or facilitate fraudulent transactions.

He therefore encouraged agents to keep their records away from public view and ensure that customers’ personal and financial details are not unnecessarily exposed.

The warning comes amid continuing concerns about mobile money-related fraud in Ghana, where digital financial services have become an important part of everyday transactions. MoMo services allow users to transfer money, pay bills and conduct other financial activities conveniently, but their widespread use has also created opportunities for criminals to target unsuspecting customers and agents.

Ofori Agyemang’s advice highlights the importance of protecting transaction records as part of broader efforts to improve security within the mobile money sector.

MoMo agents have been encouraged to store logbooks securely, avoid leaving them unattended on counters and ensure that unauthorised persons cannot access or photograph them. Agents should also be careful when sharing transaction information and verify the identity of anyone requesting sensitive details.

Customers, meanwhile, should avoid disclosing their personal identification numbers (PINs), passwords and one-time verification codes to anyone claiming to represent a mobile money provider.

The Mobile Money Advocacy Group’s warning serves as a reminder that fraud prevention requires vigilance from both service providers and customers.

Protecting transaction records and limiting access to sensitive information can help reduce opportunities for fraudsters to exploit the trust people place in mobile money services.

Ofori Agyemang’s appeal is therefore aimed at encouraging stronger security practices among agents and safeguarding the confidence of customers who rely on mobile money for daily financial transactions.

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