Nick Herbert

Nick Herbert serves as the Executive Director, Global Public Sector, at ServiceNow, enabling a trusted digital society. Read Nick Herbert’s full executive profile here.

latestarchive18 minutes agoThe Information Environment Is Now Real-Time, But Governments Aren'tThe problem isn’t access to information—it’s identifying the handful of signals that truly matter.

218 viewsAug 21, 2026The Next AI Scandal Won't Be A Bad Model—It'll Be One No One Could Swap OutThe vendor who looks indispensable today is one regulatory shift, pricing change or geopolitical dispute away from becoming a liability tomorrow.

189 viewsFeb 12, 2026The Agentic Government: 5 Ways AI Agents Will Reshape Public Services In 2026Agencies that combine clear mission outcomes with responsible AI governance can expect to be successful in 2026.

164 viewsOct 14, 2025Deploying A Control Tower For Public Sector AI TransformationHow do we move past small pilots to measurable impact, and how do we build trusted AI systems to power mission outcomes?

1,819 viewsJan 24, 2025The AI Smart City: Hype Or Hope For 2025?The smart city of 2025 is a powerful construct that, if used with intention, can improve outcomes for millions of people.