Health service provider, GAB Health Insurance Company Limited, has announced a major step towards integrating artificial intelligence (AI) into its operations to enhance efficiency and improve customer experience.
The move forms part of the company’s key innovations and achievements as it marks its fifth anniversary, which also highlights the expansion of quality healthcare under its schemes, the establishment of a strong nationwide network of healthcare providers, and highly responsive claims support.
Speaking at a press briefing ahead of the grand launch of the 5th Anniversary celebration scheduled for November 28, the Managing Director of GAB Health Insurance Company, Joseph Abenney-Yeboah, said the company’s future lies in technological advancement, particularly the use of AI to transform healthcare delivery.
“What we seek to do is use technology and AI to change the frontiers of the health insurance industry. Currently, we use data analytics powered by AI to help clients make informed decisions. Very soon, we will launch an AI-powered virtual assistant that will enable clients to receive assistance without having to call and speak to a person on the phone,” he stated.
The Chief Operations Officer of the company, Isaac Obeng Yankson, also disclosed plans to deepen partnerships and introduce tailored services that respond to the specific needs of clients.
“We intend to expand through product innovation by assessing the different segments within the industry, identifying their needs, and developing solutions that directly address those needs. We are also looking to strengthen key partnerships, particularly with healthcare providers,” he explained.
GAB Health Insurance’s integration of AI-powered technology is expected to enhance accessibility, streamline operations, and set a new standard in the health insurance industry.