The National Health Insurance Authority (NHIA) has announced a temporary disruption affecting some electronic hospital management systems across the country.
The move follows complaints from patients at several government hospitals in the Ashanti Region about delays in record-keeping caused by challenges with the Lightwave Health Information Management System (LHIMS). Patients have expressed frustration as hospitals revert to the manual folder system, resulting in long waiting hours and slower service delivery.
A Citi News visit on Friday, October 24, revealed that medical officers at Ejisu, Suntreso, and Komfo Anokye Teaching Hospitals have resorted to manually recording patient medical records.
In a statement on October 26, 2025, the NHIA assured the public that the Ministry of Health and other stakeholders are working to restore full system functionality as soon as possible.
The Authority directed all NHIS-credentialed healthcare providers to continue offering uninterrupted services to NHIS members despite the setback. Providers have been advised to use the mobile phone–based platform to generate Claims Check Codes (CCC) to ensure continuity of care.
The NHIA emphasised that NHIS members should not pay out of pocket or incur additional costs due to the disruption. Members experiencing difficulties are encouraged to contact the NHIA Call Centre on 054-444-6447 for assistance.
The Authority expressed gratitude to healthcare providers and NHIS members for their patience and cooperation as the issue is resolved.
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