The Minister of Works, Housing and Water Resources Kenneth Gilbert Adjei has charged the management TDC Ghana Ltd to leverage on its leadership in the housing delivery sector to push the government’s affordable housing agenda.
Mr. Adjei made the call on Thursday June 5, 2025 during the launch a 24-hour call centre as well as a Prestige and Premium services initiative by the TDC Ghana Ltd.
These new initiatives were aimed at providing customers with access to support and assistance at any time and enhancing customer relations and service delivery.
Mr. Adjei said the TDC has over the years consistently demonstrated an impressive results in delivering housing units and was optimistic that the new service offerings would exceed client expectations.
“Let us utilise this initiative as a foundation for enhanced collaboration among government agencies, local authorities and communities to construct resilient, inclusive and livable cities” he said.
He said the 24-hour call centre and premium services initiative introduced by management of TDC would not only enhance operational efficiency, create employment opportunities, but also boost investor confidence adding that it reflects TDC’s commitment to redefining public real estate service delivery.
Mr Adjei commended the board and management for their unwavering dedication to institutional reinvention by establishing new benchmarks in the administration of public housing adding that the rolling out of the new initiatives aligned with the government’s “resetting agenda” and vision for a modern, responsive public service system.
The Acting Managing Director of TDC Ghana Ltd, Courage Nunekpeku described the initiative as a call to expand productivity beyond the limits of the traditional 8am to 5pm adding that it was designed to create jobs, stimulate economic activity, and build a country where services and opportunities were accessible around the clock.
He said was TDC was ready to offer top-tier real estate solutions tailored for clients who expect the best at any time of the day or night adding that some services to be offered under these new initiative included searches, certified true copies of right of entry, offer letters, transfer declarations, site plans among others.
Concept
He said the 24-hour client support would offer services such as midnight inquiries, weekend walkthroughs, real-time issue resolution as well as round-the-clock support hub via phone and email, while the prestige services would offer clients home or office delivery and pickup of documents, on-site engagements by appointment, virtual support and dedicated client relationship managers – ideal for executives, clients in the diaspora, and high-net.-worth individuals.
The Premium services on the other hand would require clients of TDC walking into a dedicated VIP lounge, submit the requisite documents and have their service delivered in a short space of time
Mr Nunekpeku said TDC was also introducing dispatch riding service to ensure fast and secure delivery of documents within the Accra and Tema metropolis same-day, confidentially and cost-effective.
“For those outside these areas and Ghana, a courier service of the client’s choice will be used to exchange documents.” He said.
Expansion Drive
Mr Nunekpeku said pursuant to the new mandate of TDC Ghana Ltd, the company was poised to expand its development mandate beyond the Tema Acquisition Area Tema to all regions of Ghana, with a focus on housing and infrastructure development.
He indicated that with the Ministry of Works, Housing and Water Resources offering to facilitate the provision of secure large tracts of lands the regions for development, TDC was poised to the initiative to develop these lands and provide affordable housing units for Ghanaians .
He expressed enthusiasm at these developments and urged the workers to embrace the changes and challenges ahead, with the expectation that TDC would become a major player in the housing industry.
Growth
The Chairman of the Board of Directors TDC, Isaac Ashai Odamtten said with the confidence reposed in the Board and Management of TDC Ghana Ltd, the company was poised to move beyond its original scope and launch deep to deliver on their mandate, particularly addressing the housing sector gaps.
Retirees
On behalf of retired employees of TDC) Ghana Limited, Samuel Abakah expressed the retirees’ willingness to offer support, expertise and experience to support TDC’s growth and contribute to the rapid turnaround, sustainable growth of the company while addressing Ghana’s housing deficits.
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