By Francis Ntow/Ebenezer Annan
Accra, May 19, GNA – The Social Security and National Insurance Trust (SSNIT), on Monday, May 19, opened a new branch at Spintex, Accra as part its expansion drive.
This is to bring social protection services closer to the doorsteps of workers in this brisk industrial and business zone in times of old age, permanent disability, death, or emigration.
The Spintex branch marks SSNIT’s 52nd physical presence across the country, with a 53rd branch expected to be commissioned in Adentan in Accra before the end of May.
Mr. Kwesi Afreh Biney, Director-General, SSNIT said: “This is a clear testament of our goal to increase accessibility and convenience to the people that we serve.”
He described Spintex as a vibrant and rapidly growing industrial area, which had turned into a hub of activities with many businesses, showcasing their presence, products and services.
“It’s a space that no one can decide not to recognise. So, we felt that it was good to situate a branch in this space and serve this community and serve it well,” the Director-General said.
He disclosed plans of the Trust to championing digital innovations, in addition to the existing USSD, websites and functional app to scale up and provide all-day services in line with the government’s 24-hour economy initiative.
He indicated that in Ghana, almost everyone used Mobile Money (Momo) for payments, transfer money to others, with a growing tech-savvy population, hence, the need to augment its digital services.
“As part of our strategy, we are enhancing our digital offerings to ensure that you can work with us, engage us, interact with us, and be safe at any time of the day and we will be opening our first virtual branch in quarter three of this year,” he said.
“With the virtual branch you dial in, and you have a benefit person to work with, a compliance person and a data person who is prepared to engage you, and a branch manager. So, whatever you want, just dial in and we are available 24 hours to provide that service,” he said.
Mr. Biney said SSNIT had grown its branches to 52 SSNIT branches, but there were still over 200 districts in the country, so they would leverage partnerships with financial institutions to bridge that gap.
Mr. Philip Kofi Senyah, Acting General Manager, Operations, SSNIT, also said the new branch would help extend services to the public, including the self-employed in Spintex and its surrounding areas.
“The Spintex branch represents another significant step in our effort to bring our services closer to you by ensuring greater convenience, improved accessibility and enhance customer experience.” Mr. Senyah said.
GNA
Edited by Samuel Osei-Frempong