Mobile Money Limited has disclosed the company’s plan to work closely with law enforcement agencies to roll out safety education for mobile money agents, following a disturbing surge in violent attacks against vendors across the country.
Speaking on Channel One TV’s Breakfast Daily on Friday, May 2, the Chief Risk and Compliance Officer of Mobile Money Limited, Godwin Tamakloe, announced that plans are underway to train agents on how to respond during robbery attempts and other security threats.
“Industry under the law enforcement agency have had series of discussion as to how best we can leverage on the work of our law enforcement to support and give some protective tips on what one can do in case you are being attacked here and there, because those protective works sit within the confines of our law enforcement agencies,” Tamakloe stated.
He stressed the importance of educating agents, who often operate in vulnerable locations and face increasing risks in their line of duty. He affirmed the company’s commitment to pursuing it with urgency.
“The agents have played a very key role in the success of this service. They bring the service closer to the customers to satisfy them. It is worrying to see some of the agents being attacked in that way,” he added.
The move comes after several high-profile attacks on mobile money vendors, particularly in the Ashanti Region.
Among the most notable incidents, 33-year-old vendor Augustine Mensah was shot and killed at Manso-Asamang in the Amansie West District on February 27, 2025. Reports revealed that he was attacked after attending to a customer late at night.
Earlier that month, Patricia Nimako was shot at her shop in Krofrom, and on March 10, Gideon Owusu Sarpong, known as Junior, was murdered in his home at Kwadaso during a robbery.
These incidents have triggered growing fear among mobile money operators and renewed calls for better protection.
“We are not only looking at it from the Mobile Money or the MTN perspective, but industry as a whole and how best the police can also support us in protecting these people,” Tamakloe noted.
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