Dr. Mustapha Abdul-Hamid interacting with personnel at the call centre<\/strong><\/p>\n\u00a0<\/p>\n
The Chief Executive of the National Petroleum Authority (NPA), Dr. Mustapha Abdul-Hamid, has commissioned a call centre for the Authority.<\/p>\n
The centre is to increase efficiency and ensure real time handling of customer complaints and inquiries.<\/p>\n
The centre which falls under the Consumer Services Unit of the Corporate Affairs Directorate of the NPA has ten agent lines and software portals, including that of a supervisor that customers can call for complaints or inquiries.<\/p>\n
Upon receiving the calls, the agents will relay the complaints or inquiries to the relevant technical directorate for investigations and feedback.<\/p>\n
Commissioning the call centre, Dr. Abdul-Hamid noted that the Consumer Services Unit already had officers assigned to receive complaints and inquiries.<\/p>\n
He said the establishment of the call centre was to assure customers of rapid response to their complaints and inquiries.<\/p>\n
The NPA Boss stressed that the center would deepen interaction with the public.<\/p>\n
He charged the call centre agents to be ready and alert to receive calls and channel the complaints and inquiries to the relevant directorates for action.<\/p>\n
He said he did not want a situation in which people would prefer reporting their concerns to radio stations instead of regulatory institutions.<\/p>\n
Director of Corporate Affairs of NPA, Mrs. Maria Edith Oquaye, said consumer services officers had undergone a call centre training tailored towards preparing them to ensure efficiency in their work.<\/p>\n
Mrs. Oquaye assured customers that the officers would deliver quality service.<\/p>\n
A Business Desk Report<\/strong><\/p>\n\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"
Dr. Mustapha Abdul-Hamid interacting with personnel at the call centre \u00a0 The Chief Executive of the National Petroleum Authority (NPA), Dr. Mustapha Abdul-Hamid, has commissioned a call centre for the Authority. The centre is to increase efficiency and ensure real time handling of customer complaints and inquiries. The centre which falls under the Consumer Services […]<\/p>\n","protected":false},"author":1,"featured_media":253957,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-253956","post","type-post","status-publish","format-standard","has-post-thumbnail","category-local-news"],"yoast_head":"\n
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