{"id":253720,"date":"2024-11-21T05:29:48","date_gmt":"2024-11-21T05:29:48","guid":{"rendered":"https:\/\/www.ghanamma.com\/2024\/11\/21\/gwcl-advises-customers-to-pay-bills-to-keep-company-running-2\/"},"modified":"2024-11-21T05:29:48","modified_gmt":"2024-11-21T05:29:48","slug":"gwcl-advises-customers-to-pay-bills-to-keep-company-running-2","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2024\/11\/21\/gwcl-advises-customers-to-pay-bills-to-keep-company-running-2\/","title":{"rendered":"GWCL advises customers to pay bills to keep company running"},"content":{"rendered":"<br><div id=\"article-text\">\n                       \n                        \n<p class=\"wp-block-paragraph\">The Ghana Water Company Limited (GWCL) has called on its customers to promptly pay their water bills to enhance the smooth operations of the company.<gwmw style=\"display:none;\"\/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Theophilus Tawiah Collins, the Ashanti North Regional Chief Manager of the GWCL who made the call, said the non-payment of the water bills was impeding the operations of the company in the region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speaking at a customer service week celebration at Kronum, in the Sumae Municipality, he said payments of water bills remained discouraging despite intensified public education.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers in the Ashanti North Region, owe the company over GH\u00a240 million, Mr Tawiah disclosed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He explained that besides the several collection points, customers could also pay their bills through the use of mobile money apps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The theme for this year\u2019s celebration was, \u201cCustomer service and its critical importance to our mission.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer Service Week is an international celebration, which takes place in October every year to appreciate the importance of customer service, the people who serve and support customers daily to improve upon the mutual relationship that exists between the organization and their customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The celebration of customer service week started in 1987 in the United States of America and since then, the whole world has embraced it, making it an annual international event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mr. Tawiah explained that providing potable water for the citizenry was becoming expensive due to the current economic challenges, adding that, the company spent huge sums of money on importing chemicals, equipment, and spares, as well as paying huge electricity bills to enable it to provide potable water.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe only source of income to maintain our infrastructure and equipment is the water bills that we pay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The GWCL does not receive any money from the government to support our operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why we encourage you our customers to pay your bills promptly to enable the company to provide potable water to the citizenry,\u201d he noted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To retrieve the excess GH\u00a240 million arrears, the Regional Chief Manager, noted that the Company had begun massive disconnections exercise throughout the entire region till the end of 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mr. Tawiah hinted that the company was facing paper bills, saying that \u201cthe process will continue and by December no customer will receive a paper bill,\u201d he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ten customers in the area were given awards for the prompt payment of their bills.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Samuel Kyei Boateng, Customer Care Assistant (Meter reader), Nketiah District in the Ashanti North Region was awarded for his exceptional performance in operations as the Best Staff in the district.<gwmw style=\"display:none;\"\/><\/p>\n\n                <p><strong>DISCLAIMER: <\/strong>The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.<\/p>      \n               \n <!-- Post Tags -->\n                \n\n                        \n\n    \n                                 \n                                             \n                    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Ghana Water Company Limited (GWCL) has called on its customers to promptly pay their water bills to enhance the smooth operations of the company. Theophilus Tawiah Collins, the Ashanti North Regional Chief Manager of the GWCL who made the call, said the non-payment of the water bills was impeding the operations of the company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":253721,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-253720","post","type-post","status-publish","format-standard","has-post-thumbnail","category-top-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GWCL advises customers to pay bills to keep company running - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2024\/11\/21\/gwcl-advises-customers-to-pay-bills-to-keep-company-running-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GWCL advises customers to pay bills to keep company running - Ghanamma.com\" \/>\n<meta property=\"og:description\" content=\"The Ghana Water Company Limited (GWCL) has called on its customers to promptly pay their water bills to enhance the smooth operations of the company. 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