{"id":253084,"date":"2024-11-20T00:19:20","date_gmt":"2024-11-20T00:19:20","guid":{"rendered":"https:\/\/www.ghanamma.com\/2024\/11\/20\/npa-launches-call-centre-to-enhance-customer-service\/"},"modified":"2024-11-20T00:19:20","modified_gmt":"2024-11-20T00:19:20","slug":"npa-launches-call-centre-to-enhance-customer-service","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2024\/11\/20\/npa-launches-call-centre-to-enhance-customer-service\/","title":{"rendered":"NPA launches Call Centre to enhance customer service"},"content":{"rendered":"<br><div id=\"article-text\">\n                       \n                        \n<p class=\"wp-block-paragraph\">The Chief Executive of the National Petroleum Authority (NPA), Dr Mustapha Abdul-Hamid, has inaugurated a call centre to improve the Authority\u2019s efficiency and ensure timely handling of customer complaints and inquiries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The newly commissioned call centre, managed by the Consumer Services Unit under the Corporate Affairs Directorate, features ten agent lines and software portals, including a supervisor\u2019s portal. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers can now directly contact the centre for assistance with complaints or inquiries.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" alt=\"\" class=\"wp-image-10032641457 lazyload ewww_webp_lazy_load\" style=\"width:840px;height:auto\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/11\/image-55-13.jpg\" decoding=\"async\" width=\"800\" height=\"533\" data-eio-rwidth=\"800\" data-eio-rheight=\"533\" src-webp=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/11\/image-55-13.jpg.webp\"\/><img decoding=\"async\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/11\/image-55-13.jpg\" alt=\"\" class=\"wp-image-10032641457\" style=\"width:840px;height:auto\" data-eio=\"l\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Call centre agents will forward received complaints and inquiries to the relevant technical directorates for investigation and feedback, ensuring a streamlined process for addressing consumer concerns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speaking at the commissioning ceremony on Monday, Dr Abdul-Hamid explained that while the Consumer Services Unit already had officers receiving complaints and inquiries, the call centre represents a significant upgrade. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He stated its importance in providing rapid responses and strengthening the NPA\u2019s interaction with the public.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis initiative assures our customers of swift responses to their concerns, and we hope it will deepen our interaction with the public,\u201d he said. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dr. Abdul-Hamid also urged the call centre agents to remain alert and efficient in relaying issues to the appropriate departments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He cautioned against situations where customers might bypass regulatory institutions to air grievances through radio stations instead.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" alt=\"\" class=\"wp-image-10032641456 lazyload ewww_webp_lazy_load\" style=\"width:840px;height:auto\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/11\/image-55-12.jpg\" decoding=\"async\" width=\"800\" height=\"638\" data-eio-rwidth=\"800\" data-eio-rheight=\"638\" src-webp=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/11\/image-55-12.jpg.webp\"\/><img decoding=\"async\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/11\/image-55-12.jpg\" alt=\"\" class=\"wp-image-10032641456\" style=\"width:840px;height:auto\" data-eio=\"l\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Director of Corporate Affairs at the NPA, Maria Edith Oquaye, highlighted the extensive training undergone by consumer services officers. She noted that the training was tailored to prepare the agents for delivering efficient service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe are committed to ensuring that our customers receive quality service,\u201d Mrs Oquaye assured, expressing confidence in the competence of the call centre agents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new call centre is expected to significantly enhance the NPA\u2019s engagement with its customers and ensure prompt resolution of issues.<\/p>\n\n                <p><strong>DISCLAIMER: <\/strong>The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.<\/p>      \n               \n <!-- Post Tags -->\n                \n\n                        \n\n    \n                                 \n                                             \n                    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Chief Executive of the National Petroleum Authority (NPA), Dr Mustapha Abdul-Hamid, has inaugurated a call centre to improve the Authority\u2019s efficiency and ensure timely handling of customer complaints and inquiries. The newly commissioned call centre, managed by the Consumer Services Unit under the Corporate Affairs Directorate, features ten agent lines and software portals, including [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":253085,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-253084","post","type-post","status-publish","format-standard","has-post-thumbnail","category-top-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NPA launches Call Centre to enhance customer service - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2024\/11\/20\/npa-launches-call-centre-to-enhance-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPA launches Call Centre to enhance customer service - Ghanamma.com\" \/>\n<meta property=\"og:description\" content=\"The Chief Executive of the National Petroleum Authority (NPA), Dr Mustapha Abdul-Hamid, has inaugurated a call centre to improve the Authority\u2019s efficiency and ensure timely handling of customer complaints and inquiries. 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