{"id":232038,"date":"2024-10-14T11:06:20","date_gmt":"2024-10-14T11:06:20","guid":{"rendered":"https:\/\/www.ghanamma.com\/2024\/10\/14\/ghanas-tourism-and-hospitality-industry-marks-mental-health-day\/"},"modified":"2024-10-14T11:06:20","modified_gmt":"2024-10-14T11:06:20","slug":"ghanas-tourism-and-hospitality-industry-marks-mental-health-day","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2024\/10\/14\/ghanas-tourism-and-hospitality-industry-marks-mental-health-day\/","title":{"rendered":"Ghana&#8217;s tourism and hospitality industry marks Mental Health Day"},"content":{"rendered":"<br><div id=\"article-text\">\n                       \n                        \n<p class=\"wp-block-paragraph\">The Service Excellence Foundation, under the auspices of the GHATOF in collaboration with the Ministry of Tourism, Arts and Culture,\u00a0and Ghana Tourism Authority held the 4<sup>th<\/sup>\u00a0NAKOFEST edition of the Industry Hospitality Leadership Breakfast Summit at the Labadi Beach Hotel.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As part of activities,\u00a0this year\u2019s theme<strong>: The Role of Mental Health and Wellbeing; a Catalyst to an Enhanced Work Environment for Business Growth in the Hospitality Industry<\/strong> coincided with the World Mental Health Day and the National Customer Service Week observed yearly by the Tourism and the Hospitality Industry of Ghana in the month of October. \u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The event\u00a0brought together key Captains of industry from the Public and Private sector institutions such\u00a0as\u00a0Ghana Mental Health Authority, Ghana Health Service, Tourism and Hospitality Trade Associations, members from the Diplomatic Missions, Academia and Traditional Rulers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The special Chairperson for the occasion was Dr. Chi-Chi Ekhator, Vice President of Ascension Trust\u00a0(United Kingdom).\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the other hand, Dr. Geoffrey Tamakloe\u00a0(Director of Tourism)\u00a0on behalf of the Minister for Tourism, Arts and Culture, Hon. Andrew Agyapa Mercer in his speech said,\u00a0\u2019\u2019we need to encourage open dialogue about mental health and wellbeing in our work places without fear or stigma which starts with our leaders\u2019\u2019. He further added \u2018\u2019let us work together to create a hospitality industry where every employee feels valued, supported and empowered to thrive. By priotizing mental health and wellbeing, we can build a stronger, more resilient, and more sustainable tourism sector in Ghana\u2019\u2019. \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, Dr. Caroline Reindorf Amissah, Deputy Chief Executive Officer of Ghana Mental Health Authority in her address stated that, the work of Ghana Mental Health Authority is to formulate and implement national mental health advocacy policy programmes\u00a0across\u00a0all\u00a0the regions of Ghana and this aligns with the focus of the summit. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dr. Caroline therefore congratulated the Service Excellence Foundation for demonstrating\u00a0a laudable\u00a0strong advocacy leadership initiative. She remarked that \u2018\u2019As leaders in the hospitality sector,\u00a0you have a unique opportunity\u00a0to set the standard for mental health\u00a0and\u00a0wellbeing advocacy by implementing training programmes that seek\u00a0to educate industry employees about mental wellness, offering flexible work schedules and creatings safe places which promotes \u00a0open dialogue to enhance productivity\u2019\u2019.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mr. Jones Aruna Nelson, Director of Corporate Affairs, Ghana Tourism Authority who represented the CEO,\u00a0Mr.\u00a0Akwasi Agyeman,\u00a0in his address said, \u2018\u2019as the sector strives\u00a0to position Ghana as a premier tourism destination,\u00a0the mental\u00a0health and wellbeing of our employees cannot be overlooked\u00a0as their contributions can directly impact quality of service\u00a0delivery to visitors and business bottom lines&#8221;. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He further stated that Ghana Tourism Authority recognises the role of mental health and wellbeing in driving business growth in the tourism and hospitality sector\u00a0hence\u00a0GTA will continue to collaborate with the private sector to promote such laudable initiatives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The highlight of the Breakfast Summit was a special panel session with representation from the United Kingdom, USA and Ghana engaging\u00a0audience with key focus on the theme for the occasion. The foundation also made special donation of a Wheel Chair,\u00a0food items\u00a0and\u00a0some\u00a0cash amount to Madam Paula Mensah, a female person with disability from Ashiaman,\u00a0in the Greater Accra to mark the occasion as part of the foundation\u2019s commitment to support the less privileged\u00a0in the society.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speaking to the media,\u00a0Mr. Caleb Kofie, President of Service Excellence,\u00a0also the \u00a0National Tourism Customer Service Brand Ambassador for Ghana and Convener of NAKOFEST 2024 in his response said,\u00a0\u2018\u2019The National Tourism Customer Service Festival \u00a0(Dubbed NAKOFEST) is a yearly commemorative event\u00a0to appreciate industry employees and customers while using\u00a0the occasion to take stock of service delivery challenges and working in partnership\u00a0with business stakeholders to address in order to\u00a0in enhance\u00a0customer satisfaction.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" alt=\"\" class=\"wp-image-10032617939 lazyload ewww_webp_lazy_load\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/10\/C84D594C-9EE4-43BE-9A0C-4431AC147E2E.jpeg\" decoding=\"async\" width=\"800\" height=\"533\" data-eio-rwidth=\"800\" data-eio-rheight=\"533\" src-webp=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/10\/C84D594C-9EE4-43BE-9A0C-4431AC147E2E.jpeg.webp\"\/><img decoding=\"async\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/10\/C84D594C-9EE4-43BE-9A0C-4431AC147E2E.jpeg\" alt=\"\" class=\"wp-image-10032617939\" data-eio=\"l\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">He added that,\u00a0the theme\u00a0for this year is to put the spotlight on the role of Mental Health and\u00a0Wellbeing, its impact on Employees engagement within the workplace and how it is proportionate to customer satisfaction.\u00a0He\u00a0stated that\u00a0if\u00a0the challenges of mental health and wellbeing\u00a0is not address adequately by managers of business organisations,\u00a0the motivation and\u00a0of\u00a0employees to serve customers or guests better within\u00a0the\u00a0industry\u00a0can greatly\u00a0diminish.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other high profile dignitaries present on the occasion were Her Excellency Rosemary Mbabazi\u00a0(Rwanda High Commissioner to Ghana), Mr. Stephen Koley\u00a0(South African High Commission), Madam\u00a0Josiane Carine Tantchou\u00a0(The French Embassy), Dr. Chi-Ekhator\u00a0(Vice Chair of Ascension Trust-UK), Prof KwaKu Adutwum Ayim Boakye\u00a0(Vice Chancellor of Cape Coast Technical\u00a0University\u00a0Ghana), Mr. Charles Adu Gyamfi\u00a0(President of Ghana Tourism Federation)\u00a0among others.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" alt=\"\" class=\"wp-image-10032617938 lazyload ewww_webp_lazy_load\" style=\"width:832px;height:auto\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/10\/485E46CA-29BA-4537-B122-6304C9962036-724x1024.jpeg\" decoding=\"async\" width=\"724\" height=\"1024\" data-eio-rwidth=\"724\" data-eio-rheight=\"1024\" src-webp=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/10\/485E46CA-29BA-4537-B122-6304C9962036-724x1024.jpeg.webp\"\/><img decoding=\"async\" src=\"https:\/\/www.myjoyonline.com\/wp-content\/uploads\/2024\/10\/485E46CA-29BA-4537-B122-6304C9962036-724x1024.jpeg\" alt=\"\" class=\"wp-image-10032617938\" style=\"width:832px;height:auto\" data-eio=\"l\"\/><\/figure>\n<\/div>\n\n\n\n\n                <p><strong>DISCLAIMER: <\/strong>The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.<\/p>      \n               \n <!-- Post Tags -->\n                \n\n                        \n\n    \n                                 \n                                             \n                    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Service Excellence Foundation, under the auspices of the GHATOF in collaboration with the Ministry of Tourism, Arts and Culture,\u00a0and Ghana Tourism Authority held the 4th\u00a0NAKOFEST edition of the Industry Hospitality Leadership Breakfast Summit at the Labadi Beach Hotel.\u00a0 As part of activities,\u00a0this year\u2019s theme: The Role of Mental Health and Wellbeing; a Catalyst to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":232039,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-232038","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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