Ing. Bismark Otoo, ECG Accra East General Manager
The Accra East region of the Electricity Company of Ghana (ECG) has introduced another customer-targeted policy aimed at enhancing service delivery to consumers.
The exercise dubbed, ‘Operation Know your Customer’ (KYC) seeks to enrich its customer data, communicate effectively with customers, and ensure the integrity of customers’ metres.
The Accra East Regional General Manager, Ing. Bismark Otoo, in an interview said ECG officers will visit all customers and collate accurate customer data to enhance mutual beneficial relationship.
He indicated that the exercise commenced in the region about three weeks ago and will span through to the end of the year.
“During this exercise, the dedicated staff of ECG – Accra East will embark on a comprehensive door-to-door exercise across the region, covering all the districts; Makola, Kwabenya, Legon, Mampong, Dodowa, Roman Ridge, Teshie and Adentan, to inspect all 653,949 customers’ metres in the region with focus on updating customer records, ensuring the integrity of the metres and addressing arrears from customers who have been hesitant in their payments”, Mr. Otoo pointed out.
He said in situations where access to a customer’s metre is challenging, an access note in the form of a sticker will be affixed to the premises, which he said, is essential for customers to promptly contact the provided mobile number on the sticker within 24 hours to facilitate a smooth process.
Mr. Otoo further urged customers to verify the identity of ECG personnel who visit them facilities by requesting to see their staff valid ID cards.
BY Gibril Abdul Razak